Business Process Outsourcing
AbacusConsulting promises its clients the highest quality service at every touch point. This is in line with the company’s strong commitment to create an end-to-end portfolio of service offerings to leverage existing customer relationships and attain critical mass.
We manage customer contact processes for organizations in the domains of healthcare, legal services, banking, insurance, financial services, travel, technology, telecom, social services sector and retail. AbacusConsulting BPO ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform.
The main motive for Business Process Outsourcing solutions is to allow clients to invest more time, money and human resources into their core activities and building strategies, which fuels company growth.
We have a highly focused list of service offerings primarily specializing in Inbound Services and Outbound Services.
We focus on our people, processes and technology to offer best value for money to our clients. We ensure that our people have the knowledge, tools and confidence to continue to improve the operations. Using this approach we have delivered the following benefits to our clients:
• Increased levels of customer service and satisfaction ratings;
• Reduction in customer complaints and customer attrition;
• Increase in the conversion of sales leads an inquiries;
• Increase in customer spend and average order values;
• Reduction in staff attrition and low morale; and
• Improvement in operational efficiency and costs.
We have developed credible team and demonstrated expertise in Customer Acquisition, Customer Lifecycle Management and Customer Relationship Management.
We are providing Customer Contact Services to top Global brands in the domains of Telecom, Travel and Tourism, Healthcare, Hospitality, Insurance, Payment Processing, Retail, Education, Event Management and Technology.
This is in line with our strong commitment to create an end-to- end portfolio of service offerings to leverage existing customer relationships and gain critical mass.
Our industry specific solutions reflect our deep domain expertise. We ensure provision of customized, flexible and cost effective customer contact services enabling the clients to focus on their core capabilities. We handle more than 288 million customer contacts annually.