In their quest to understand and reap RPA’s benefits early on, adopting companies may face issues - incompatible use cases, operating models, and post implementation adoption are some of them. Furthermore, companies should consider the impact of RPA on their workforce and whether it's a cause for concern, from an employee perspective.
Through a study which involved over 100 decision-makers, Forrester found out that - contrary to popular belief - RPA is a driver for a more positive workplace, as it improves employee engagement together with customer outcomes, and has proven to ultimately have a measurable impact on the bottom line.