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Bank ABC’s Evolution Towards Seamless Multi-Channel Integration and API Governance with Abacus

Written by Talia Tariq | Dec 11, 2025 10:12:32 AM

Industry Focus and Scope 

Bank ABC (Arab Banking Corporation B.S.C.) is an international bank headquartered in Manama, Kingdom of Bahrain. Known for its expertise in Trade Finance, Treasury, Project & Structured Finance, Syndications, Corporate & Institutional Banking, and Islamic Banking services, the bank has a strong presence across regional and international markets. 

As Bank ABC expanded across multiple regions, it saw an opportunity to elevate its digital capabilities, keeping pace with evolving customer expectations and regulatory demands. To make this vision a reality, the bank partnered with Abacus to craft an integrated, future-ready digital infrastructure that would streamline operations, enhance customer experiences, and strengthen digital governance. 

The Challenge:

Balancing Innovation with Regulatory Complexity 

In a rapidly evolving financial landscape, Bank ABC faced the dual challenge of staying ahead of Open Banking regulations while ensuring seamless, secure experiences for its customers across diverse markets. While the bank already had strong frameworks in place, there was a clear opportunity to refine operations, particularly in secure customer consent management, multi-channel integration, and scalable API governance. 

The bank recognized that achieving compliance with standards such as PSD2, GDPR, and CCPA required more than incremental upgrades. It demanded a structured, enterprise-wide digital transformation that could unify systems, ensure transparency, and enable innovation without compromising security or governance. 

Key Challenges: 

  • Regulatory Compliance: Ensuring full alignment with Open Banking PSD2 requirements and global data protection standards including GDPR and CCPA.
  • System Integration: Managing multi-country, multi-company, and multi-language operations while ensuring seamless integration across channels.
  • Consent Management: Designing a secure and transparent framework to manage customer permissions and data usage effectively.
  • API Governance & Maturity: Strengthening API strategy to support open banking capabilities and partner integration.

The Solution:

A Strategic Digital Transformation Led by Abacus 

As a trusted strategic partner, Abacus worked closely with Bank ABC to design and implement a comprehensive digital framework that addressed regulatory, operational, and technological demands. The engagement focused on building a secure, compliant, and future-ready ecosystem that enabled Bank ABC to advance its open banking vision. 

Services & Solutions Delivered: 

  • Open Banking PSD2 implementation
  • Customer consent management system design and deployment
  • Financial APIs development and API marketplace creation
  • Design and governance framework establishment
  • Trusted partners ecosystem design
  • Secure customer authentication systems
  • Multi-channel, multi-country, and multi-language integrations
  • Training and strategic consultation

This approach enabled Bank ABC to integrate its digital channels under a unified framework while ensuring operational resilience and compliance with international standards. 

Why Bank ABC Chose Abacus: 

  • Strategic Technology Leadership: Abacus delivered deepexpertisein open banking, API management, and enterprise digital transformation. 
  • Regulatory Alignment Expertise: The solutions were purpose-built to address the complexities of global financial compliance and data protection.
  • Scalable & Future-Ready Architecture: Abacus designed a flexible digital ecosystem that supports growth, innovation, and evolving regulatory landscapes.

Outcome: 

The implementation of a unified consent management system and integrated digital channels marked a significant milestone in Bank ABC’s digital evolution. The bank achieved enhanced data governance, strengthened regulatory compliance, and improved operational coordination across its regional and international entities. 

By establishing a mature API ecosystem and robust governance structure, Bank ABC was able to streamline open banking operations while supporting innovation and partner collaboration. This transformation not only reinforced the bank’s position as a digital innovation leader but also enabled it to deliver secure, customer-centric financial services with greater agility and confidence. 

What began as a compliance-driven initiative evolved into a strategic enabler of long-term growth, positioning Bank ABC as a benchmark for modern, secure, and scalable banking transformation across the EMEA region.