TATCO, based in Khobar, Saudi Arabia, delivers maintenance and installation services for the petroleum industry. Operating in a sector where equipment reliability, cost control, and timely service are essential, TATCO plays a crucial role in supporting core petroleum operations across the region.
Over time, as the scope of their services expanded, TATCO’s internal systems struggled to keep up. Disconnected tools, heavy reliance on spreadsheets, and outdated workflows led to inefficiencies, rising costs, and a growing gap between operational execution and management oversight. The company needed to modernize its internal systems to support smarter decision-making, gain tighter control over maintenance and spare parts, and build the operational agility required to grow.
Maintenance services were being managed using various standalone systems and spreadsheets. This created duplication of work, inconsistent information, and made coordination difficult across teams.
Reporting was slow, manually compiled, and often inaccurate. Management lacked access to real-time data, which affected the speed and quality of decision-making.
Maintenance activities were not standardized. Without defined scheduling, tracking, or approval flows, service delivery was inconsistent and prone to delays.
Critical data related to equipment, spare parts, and maintenance records lacked structure and consistency. This reduced accuracy and made long-term planning difficult.
With no clear visibility into maintenance costs, forecasting and budget control became unreliable. Spending was difficult to track, and inefficiencies remained hidden.
Recognizing that these challenges were limiting both operational performance and future growth, TATCO decided to take a structured approach to change. The company partnered with Abacus to lead the transformation journey and implement a comprehensive ERP solution.
The focus was to bring all key processes into a single, integrated platform. This included standardizing master data, creating formal workflows, improving data input accuracy, and introducing a centralized system for managing all maintenance activities. The transformation effort also included extensive training to ensure users were confident and capable in using the new system effectively.
Through the ERP implementation, TATCO was able to:
● Unify its core operations within one centralized system
● Maintain accurate and structured master data across equipment and parts
● Enhance maintenance scheduling with visibility and control
● Establish clear approval processes to streamline internal workflows
● Improve data input accuracy for better tracking and analysis
● Strengthen internal audits and reporting for management oversight
Abacus worked closely with TATCO throughout the implementation, ensuring that the system aligned with business needs and that users were equipped to sustain the improvements over the long term.
With a unified system in place, TATCO transformed the way it manages operations and maintenance. Activities became more organized, with clear schedules, approval cycles, and real-time tracking, leading to better coordination and fewer delays. Leadership gained access to accurate insights, enabling quicker and more informed decisions.
Spare parts inventory is now controlled more efficiently, reducing waste and ensuring availability. Improved forecasting and data accuracy helped lower costs and support future growth. With Abacus as its strategic partner, TATCO moved from fragmented systems to a streamlined, scalable model, laying the groundwork for long-term success.